Last Updated: May 15, 2025
At Rollavia, your privacy matters. We're committed to protecting your personal data and ensuring transparency in how we collect and use it when you visit our website or stay at our hotel or resort.
1. Information We Collect
We may collect your information in the following ways:
1.1 Personal Data
This includes your full name, email, phone number, address, travel preferences, and any other details you provide when booking, subscribing to our newsletter, or using our services.
1.2 Browsing & Technical Data
We automatically collect IP address, browser type, device data, location (if allowed), and pages visited, to help us understand how you interact with the Rollavia website.
1.3 Payment Information
When you book a stay, we may collect limited financial details. Most payment data is handled securely through our third-party providers (e.g., Stripe or PayPal).
1.4 Mobile Device Data
If you access our services through your phone, we may collect device-specific data and location (with permission) to optimize your experience.
2. How We Use Your Information
We may use your data to:
Process bookings and manage reservations
Send confirmations, invoices, and service updates
Provide customer service and respond to inquiries
Customize your stay and suggest tailored services
Improve our website through analytics and user behavior
Send promotional emails (only if you opted in)
Ensure platform security and fraud prevention
3. Sharing of Information
We never sell your data. However, we may share your information with:
3.1 Legal Requirements
Authorities or regulators when required by law or to protect our legal rights.
3.2 Service Providers
Trusted partners who assist us with payment processing, booking systems, customer support, and website hosting.
3.3 Marketing (With Consent)
We may share limited data with marketing tools to send offers—only if you have opted in.
3.4 Business Changes
In case of a merger or acquisition, user data may be transferred to the new entity, as permitted by law.
4. Data Security
We apply industry-standard safeguards including SSL encryption, firewalls, and secure storage practices. Still, no system is completely impenetrable—please be cautious with sensitive data online.
5. Your Rights (UK & EU GDPR-Compliant)
You can:
Request access to your personal data
Ask us to correct or delete your data
Withdraw consent at any time
Restrict or object to how your data is processed
Request a copy of your data (data portability)
Lodge a complaint with a local data authority (e.g., ICO or DSB)
To exercise any of these rights, contact us at:
 📧 [email protected]
6. Cookies and Tracking
Rollavia uses cookies and web tracking tools to analyze usage and enhance user experience. For full details, visit our [Cookie Policy].
7. Updates to This Policy
We may revise this Privacy Policy occasionally. When we do, we will update the "Last Updated" date and post the revised version on our website. Your continued use of Rollavia means you accept those updates.